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Stuck with below-par IT support?

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IT Support and Services

Able to offer our IT support partnership and services packages, we can be there to help – ensuring you’re covered when you need us. Most of our support and services can be conducted remotely meaning you can have the support within the shortest possible time via phone, email or our dedicated customer portal.

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Cyber Security Services

As Cyber Essentials Plus accredited, we’re fully equipped to make sure you’re as safe as possible from any potential cyberattacks and we offer training including phishing training for your staff to ensure you, your staff and your systems are securely protected.

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Business Communication

We have the packages to keep your business communication running smoothly, whether you’re all based at one site, have remote workers or a combination. We’ll ensure your communications are clear and functioning to keep your business running.

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Project Delivery

Whatever large project your company needs to have delivered, we’ve probably done it before. We can handle Cloud migrations, server design and installation as well as network infrastructure and hardware installation and more.

Don’t Just Take Our Word For It

With decades of experience in the sector, we have hundreds of contented clients who are happy to explain how our award-winning services have benefitted them.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Business IT Support and Security Specialists

We have an impressive track record to match our years of service in the IT support sector and can offer a full suite of services to partner with your business, whatever the size and scope. We are proud of our business IT support and security services, which are of the highest quality and most competitively priced.

150+

Supported Businesses

99.8%

SLA Targets Hit

97%

1st Response Fix

Signs You Are With The Wrong Company

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  • Lack of Responsiveness

    In the world of IT support and cyber security, a fast response is vital to keep your processes running as well as removing the risk of downtime or a cyberattack getting past security defences. If your IT support provider isn’t quick to respond, you need to switch to keep your systems safe.

  • Frequent Technical Issues

    Frequent technical issues should send a warning bell that your IT provider is not up to the job. A competent IT support provider will make sure frequent problems don’t occur and any that do happen are managed and fixed as fast as possible.

  • Hidden Costs

    Sudden and unexpected additional costs that crop up to sting you can be devastating to your budget planning and future progress as a business. Choose an IT provider who is clear about costs and can reassure you there won’t be any nasty surprises.

  • No Strategic Planning

    If your current provider hasn’t talked with you about a strategic plan for the future, you should be questioning how effective they are. Just responding to issues as they’re thrown up and without any plan for the way ahead is short-sighted and puts your company’s systems at risk.

  • High Employee Turnover

    If your IT support provider has a high turnover of staff this is a warning flag as it implies they may not be a good company to work for – and this will be reflected in company culture and work ethic. Also not being able to build rapport with them makes it harder for them to know you too.

  • Unexplained Downtime

    Downtime is always frustrating as you can lose credibility with your clients as well as potential income whilst also meaning you could be more vulnerable to cyberattacks and data loss. When there’s no reason this adds insult to injury – choose an IT provider that works to prevent any downtime.

Reasons to Make the Switch to Bold IT

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  • Responsive support

    At Bold IT we always aim to respond to your inquiries, requests and IT issues as fast as we possibly can, as we know the negative impact it can have on your operations if the response is slow. As many issues can be resolved remotely, the response can often be within minutes.

  • Strong communication

    We prioritise strong and clear communication so you always know where things are and what’s going on. We also promise to speak without using jargon that can confuse you – we’ll keep it clear and easy to understand as well as provide quarterly reports to keep you fully in the loop.

  • Strategic Planning

    We will always make a point of planning with you for the future so your IT support strategy lines up with your goals and plans for your company and any growth or expansion you’re putting into place. We’ll walk through it with you.

  • Customised Solutions

    As we understand every company is unique, we have no one-size-fits-all approach and will tailor-make your IT support and security needs to your exact requirements. Your solutions should be as unique as you are.

  • Transparency

    We fully believe honesty is always the best policy and so we promise to always be completely transparent with you about everything. No hidden agendas or unexpected costs – we want you to be on the same page as us at all times.

  • Disaster Recovery Plan

    Having a recovery plan in place if a disaster occurs is the best way to ensure the damage is minimal and you’re up and running with data protected as quickly as possible. We ensure a plan is in place to protect you in a disaster situation.

Karl Ward

Managing Director – ORS

Paul Barnes

Managing Director – CASS

Jay Khuttan

Managing Director – ProntaPrint

Andrew Dyson

Managing Director – Sapentia

Ian Lamb

Managing Director – IL Solutions

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Proud To Keep Businesses Running

We have many businesses and organisations we’ve worked in partnership with for years – see what they have to say about our IT support and services.