Back to Expert Advice

Why Your Business Would Benefit from Having a VoIP System

SMEs are always searching for new ways to modernise their processes, increase efficiency, and reduce costs. As a result, many are starting

Support technician using a MAC, speaking to a person over a headset

SMEs are always searching for new ways to modernise their processes, increase efficiency, and reduce costs.

As a result, many are starting to adopt a business VoIP phone system – a technology that allows businesses to make phone calls using a broadband internet connection rather than a traditional phone line.

But how does a VoIP system work, what can it do for you, and how can managed IT support from Bold IT help? Read on to find out!

For businesses, the best part of a VoIP system is that it operates solely on an internet connection rather than a traditional phone line. This helps to make phone calls more reliable and cheaper, especially for companies that deal with international customers.

It also means that you aren’t spending a lot of money maintaining, updating, and modernising your phone systems, especially since some fixed lines are being switched off as early as 2025. This could be vital for rapidly growing businesses, as standard phone systems can be complex to reconfigure, upscale, and distribute according to your business needs.

Plus, traditional phone providers often charge by the minute and have large fees for international calls, tying you down into expensive contracts for several years. You also tend to lease the outdated hardware they provide, which can have poor sound quality and connectivity blips.

On top of that? A landline can’t be taken out of the office. For remote workers or busy business owners on the move, a call to the office is redundant as they may not be present to answer, which means you may reluctantly have to hand over your mobile number to clients.

With our VoIP system functionality, not only are you offered flexible contracts, but you also own the hardware, meaning it is yours to keep at the end of your contract and you can save on leasing costs. It’s also covered as part of our standard business IT support!

VoIP systems help businesses stay connected with additional functionalities

Business VoIP systems are often the key behind a company’s ability to stay connected, both internally and externally, which helps them provide the best service possible. A VoIP system can connect multiple devices and even multiple office locations to a single, central control point.

For example, your VoIP system can link to your landline systems, mobile phones, and even your laptops, meaning you and your employees can take calls from anywhere at any time. As a result, your team are less likely to miss important calls, such as sales opportunities or enquiries, due to an absence from the office.

VoIP technologies can also link several individual units to a central system so that it can be linked and integrated across multiple sites if you have more than one office or workplace. These systems will be linked and integrated across all sites so that they are always up to date with one another, allowing for simple call transfers between sites (and even countries!) and automatic data synchronisation.

Plus, the modern hardware VoIP utilises allows for the integration of advanced features such as call recording, voice-over call queues, caller ID, and more.

These features can help you train your staff to deal with certain queries more effectively and identify repeat callers to connect them with those they need more efficiently.

The culmination of these benefits is that, while VoIP systems are more cost effective, they are also imperative to improving the customer experience through reduced wait times and engagement.

How Bold IT can help with business VoIP systems

Our VoIP services can help your business stay in touch with customers and employees alike. We’ll set up your business VoIP phone system on site and train you and your team on how to get the most out of it, all with minimal disruption to your work!

Our phones will connect to your broadband seamlessly, integrating with your network and improving the efficiency with which you work immediately. Our VoIP systems are covered as part of your regular managed business IT support, and our engineers will be on hand to help you adapt to a new system. They’ll even be covered with our preventative approach to cyber security!

Interested in finding out more, but not sure you want to commit to a full communications overhaul? Get in touch with our Birmingham IT support team; and don’t worry, our support is available across the world.

Contact us

Reach out to our expert team to find out more about VoIP and broadband services. Call us on 01827 909 143 or email for a no-obligation chat!

Related Articles

Read more from our experts about different areas of IT support and services that impact you and your business.