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Debunking Five Common Misconceptions About IT Support 

Are you considering IT support services but have some questions. We can help in our latest blog post covering the common misconceptions.

it support services team discussing IT in an office meeting room

The world is riddled with misconceptions about IT services, and, as a leading IT support business, we hear a new one every time we speak to a prospective client. However, there are a few that we hear more than others, and we’d like to set the record straight.  

So, with that in mind, here are our top five IT service misconceptions and the truth about why they’re false. First, though, what does IT support do? Your IT support provider is there to act as your outsourced, expert IT department. They can help you with issues as they arise, but also work with you on a number of other areas including active monitoring, cyber security, broadband and leased lines and much, much more.  

1. Managed IT Support is Expensive 

This is a misconception that we hear all the time. However, let’s consider a small to medium business with 30 employees, each with a PC. At least a handful of those PCs will have some kind of issue each month, meaning you’ll be paying a break-fix service provider for their time on each occasion, and once the technician has fixed the problem, they leave again, with no additional support offered.  

Every so often, you’ll encounter more drastic problems, where more or all of your workforce has issues at once. Not only are your operations down until the issue is resolved, but you also now have to foot a huge support bill when the technicians are finished addressing it.  

With managed IT support, you’ll have technicians who’re familiar with your business on hand whenever you need them, so whether you have one IT issue per month or 100, your bill will be the same. Plus, a team of dedicated technicians who you have a working relationship with is likely to be able to resolve problems faster, drastically reducing any downtime.  

When it comes to IT, managed support services are almost always the more cost-effective solution, and they have the added benefit of being a complete suite of support options, not just break-fix help.  

2. Our Business is Too Small to Need IT Support 

We’re always a little baffled at this one. While you could argue that a business with fewer employees will likely encounter fewer issues, they will still happen all the same, and be just as, if not more, disruptive when they do.  

Businesses of all sizes need IT support, not just to address issues as they arise, but also to help them implement solutions such as telephone systems, cyber security, internet connections, remote-working systems and to facilitate healthy growth using technology as a platform, not a hindrance.  

With managed IT support and services, small businesses can experience faster growth and greater day-to-day efficiencies.  

 3. We Only Need IT Support When Something Goes Wrong 

This particular misconception is rooted in a misunderstanding of what IT support entails, or rather, what quality IT support is meant to entail.  

At Bold IT, we offer completely managed IT support and services. This means that, for one monthly fee, you’ll have access to all the support you could ever need. Not only will we be there in a flash should anything go wrong, but we’ll also make sure your business is protected from cyber threats, actively monitor your systems in order to stop potential issues in their tracks and mitigate costly downtime. We’ll also help you set up broadband, leased line, and telephone systems, design bespoke continuity plans for your business in case anything goes wrong and loads more.  

We’ll act as an outsourced arm of your business, working to facilitate, encourage, and protect your digital growth.  

4. Changing IT Support Providers is Difficult

Many less scrupulous IT support businesses will imply to their clients that changing IT service provider is difficult, as a means of preventing them from leaving unproductive and unhelpful service agreements.  

Thankfully, however, this is just another misconception. Changing IT service provider and opting for a more rewarding arrangement is relatively easy. It will be even easier if you have accurate records of details such as admin passwords, but even if you don’t, your new provider will be able to get you set up in no time.  

5. Remote IT Support Isn’t as Effective as In-Person Support 

Sometimes, the only way to fix a problem is to have a technician on site, and there’s no way around that. However, in the vast majority of cases, remote support is the best solution. This reduces your downtime and your costs all in one go.  

At Bold IT, we take a blended approach, with most issues being addressed remotely, without the need to schedule a site visit. On the occasions that we can’t fix your problem remotely, we’ll dispatch a technician to your premises as soon as possible.  

Managed IT Support and Services for Your Business

At Bold IT, we’ve been providing businesses across the UK with outstanding managed IT services for more than three decades. As an accredited, award-winning IT support business, we’ve seen firsthand just how instrumental effective digital support and planning can be in securing business growth.  

To find out more about how we can help your business, why not book a 30-minute discovery meeting with Bold IT’s Technical Business Manager, Sean Barnes?   

Or, please feel free to reach out to us using our online contact form, by calling us on 01827 909 143, or emailing us at info@boldit.co.uk  

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