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Is Your IT Department Overstretched? Outsourcing Your IT Could Be The Solution

The approach and attitude towards an in-house IT team varies wildly between businesses. Some companies prefer outsourced IT support, while others swear

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The approach and attitude towards an in-house IT team varies wildly between businesses. Some companies prefer outsourced IT support, while others swear by their own in-house team for any issue. However, the key to effective business IT support could be a mix of the two.

The specific IT needs of every business is different, which is why it can be difficult to know whether you should rely on an in-house or outsourced team. Read on to find out why you should consider both for your business, and the benefits of doing so.

What are the differences between in-house and outsourced IT?

An in-house IT team are those that are employed by your company. They often work on-site alongside the rest of your staff, and they are there to act as first responders to any technological malfunctions.

What’s great about in-house IT support is that you have access to a local team who can solve simple issues immediately and know your systems back-to-front.

But there might be limitations to what they can provide. For example, what happens when multiple issues strike at the same time? What happens in the event of a cyberattack? What happens when an issue they are unfamiliar with occurs?

That’s where outsourced IT support steps in. Externally managed IT support will typically have a wider breadth of knowledge when it comes to technology, and will be able to identify, fix, and improve your IT systems in ways an in-house team might not be able to.

Why is outsourcing often important for business?

It is that additional knowledge that makes outsourcing a useful alternative. Outsourced IT support services offer more than just fixing problems, as they will often come with additional services an in-house team are unable to provide and helps fill in potential gaps.

These could include cloud storage systems, disaster recovery protocols, managed cyber security services, and more. All vital when dealing with cybercriminals, but something an in-house team might not have the tools to do.

Plus, outsourced IT providers might even have additional services that don’t focus on your computers. For example, they may provide VoIP telecommunication and broadband solutions and they might undertake larger projects, such as server migrations or installations, for you.

Perhaps most importantly, outsourced IT is typically more cost-effective than an in-house team. Outsourcing often gives you get a more comprehensive service, covering multiple different areas of tech you may not have even considered, without the need to pay a salary to multiple team members every year.

Plus, outsourcing your IT helps contribute towards a business continuity plan, since your backups and recovery protocols will all be laid out and handled for you should disaster strike.

What makes our managed IT services different?

  1. More than an IT support provider

We are a business partner, an IT adviser, and more all wrapped into one. We can work alongside an existing IT department and work to your specific business model or provide all the services you need ourselves.

We are experts in business IT, and though we are based in Birmingham, our IT support is available across the UK and internationally, and our top priority is your business success

  1. No long wait times

When issues have struck in the past, you may have experienced long wait times with a previous IT support provider. That is one of the main concerns when outsourcing IT support, but we are committed to responding to any support query within our agreed SLA times.

This means that you can reach out to us with the knowledge that we will be tackling your case in mere minutes.

  1. Not just tech support

Fixing issues is only part of the job. You can streamline your communication and reduce downtime through our VoIP and broadband services, which can reduce costs and increase efficiency.

Plus, you can wave goodbye to worries about falling victim to a cyberattack through our enhanced cyber security services and employee training programme.

  1. A preventative approach

You will see a reduction in the number of issues you experience because we don’t react to problems, we prevent them. We constantly monitor your PC network remotely to identify issues before they can occur, often fixing them before you’re even aware of any problems.

  1. Experience and professionalism

Bold IT have been solving tech issues for three decades, and are proud to be Cyber Essentials certified and a Gold Microsoft partner.

You will be able to reach out to our professional team whenever problems arise, and they will be able to help you quickly and efficiently. We are leading providers of managed IT support in Birmingham, and our services are available anywhere in the UK and internationally.

Expertise for your business

Bold IT Solutions was founded in 1993 to provide an approachable and knowledgeable entryway to the rapidly growing world of IT. Specialising in support of SME businesses, our main ethos remains today: to provide a friendly, easy-to-understand solution for all of your business technological needs.

Get in contact with our expert team and see how we can help your organisation revolutionise business with the help of tech.

If you’d like to find out more about how our services could help your business, or if you want to book a free consultation, feel free to get in touch. Email or call the office on 01827 909 143 today!

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