Business Communications

VoIP Phone Services

  • Cost Effective
  • Help Desk Support
  • Quarterly Reports
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At Bold IT, We Provide Exceptional VoIP Phone Services

Voice over Internet Protocol (VoIP) systems connect your standard landline phone number to your laptop and mobile – allowing you to make and take calls over the Internet. The power of being better connected to other staff and customers can hugely increase the efficiency of your business.

Using a phone system that operates over your broadband has a great number of advantages. One of the most obvious is the money it saves you. Whilst traditional phone systems charge per minute, and even more for international calls, with a VoIP system you only pay for the operation of your system and your broadband. With the PSTN switch-off looming closer, companies are advised to switch to VoIP systems to prevent a delay in their phone connections. We don’t tie you into long contracts either, giving you the flexibility to change depending on your business needs. VoIP systems are also accessible from anywhere, not just your desk. They can record calls, create call queues and have a higher sound quality than traditional phone lines and the weather can’t blow the cables down and cut you off.

Signs You Are With The Wrong Company

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  • Lack of Responsiveness

    Not being able to get a quick response from your VoIP provider can be frustrating and lead to downtime and disruption.

  • Frequent Technical Issues

    Using a VoIP provider that has technical issues might leave you wondering why you’re using them at all. It can create a lack of trust and severely impact your working day.

  • Hidden Costs

    It’s always very difficult to budget for the future if you’re asked to pay costs you didn’t know were coming.

  • No Strategic Planning

    If it seems like there’s no strategy from your VoIP provider, then their decisions and actions can seem unplanned and often turn into mistakes.

  • High Employee Turnover

    This can leave you dealing with different engineers who may not know the ins and outs of your business.

  • Unexplained Downtime

    Causing frustration amongst staff and ultimately leading to an impact on productivity and profit.

Reasons To Make The Switch To Bold IT

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  • Help Desk Available

    Our teams pride themselves on a rapid response time – leaving you with the absolute minimum disruption to your day.

  • Cost Effective

    The money you’ll save from using a VoIP system makes it a very cost-effective investment.

  • Clear Budget Planning

    We always make our price plans clear and understandable and never add in any extra costs.

  • Personalised Strategies

    We tailor our strategies and ways of working to suit your unique business needs.

  • Complete Transparency

    Communication is one of our greatest skills. We’re always open and honest and never hide anything from the customer.

  • Quarterly Business Reviews

    Showing our commitment to your company, we schedule quarterly business reviews to check that our service is working for you and how we can improve.

Acquire The Guide And Supercharge Your Strategic IT Planning

Get a copy of our guide to help your business manage your IT internally and begin to plan the best IT solutions using our downloadable guide – making conscious decisions on how to improve your IT for your business’s future.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Monitoring

Providing infrastructure monitoring to ensure that clients can resolve issues and maintain productivity.

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Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

The Many Benefits Of Our VoIP Phone Services

There are some great benefits to using our VoIP phone services. They may be of particular interest if you’re still using a system operating through the Public Switch Telephone Network (PSTN) or Integrated Services Digital Network (ISDN) – as these will be switched off in 2025. So your move to VoIP can’t come soon enough.

Save Money

VoIP systems are made over the internet and you only pay for your broadband and the operation of the system – making this considerably cheaper than traditional alternatives.


VoIP systems can be connected to mobile phones, laptops and PCs. This means you can answer calls from anywhere, at any time.

Advanced Features

There are also several advanced features you can use to really make the most of your new technology. VoIP systems let you record calls, create call queues, and transfer calls between offices – keeping you in sync and integrated.

With VoIP, you’ll save money, improve reliability and never miss an important call.

Don’t Just Take Our Word for It

Our VoIP phone services have greatly improved how our customers run their businesses. Here are a few success stories.

Paul Reid


As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller


Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen


Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton


Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester


Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge


We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder


I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Have More Questions About Our Business Broadband Solutions?

  • How do you price your VoIP phone services?

    We offer a per-user, per-month price scheme. This means that you only pay for what you use on a monthly rate. Get in touch to see how we can save you money.

  • I already have a VoIP phone service provider – how easy is it to switch to Bold IT?

    We make it super simple to switch. Our expert team will handle everything. We will plan and implement the switch so that you’ll barely notice any issues. Get in touch to discuss your needs.

  • What accreditations do you have to offer VoIP phone services?

    We’re very proud to say that we’re certified as a Microsoft Solutions Partner, Microsoft Cloud Solution Providers, Cyber Essentials certified and also have the UKAS ISO 9001 Quality Management System certification – so we are very experienced at handling VoIP systems.

  • What locations are you able to provide VoIP phone services?

    We’re located in the heart of the country but we’re happy to help you out wherever you are in the UK and beyond.

  • How can I get in touch for a quote and advice?

    You can book an appointment on our website via our online form, send us an email or give us a call on 01827 909 143. We’ll chat through how our VoIP phone services can work for your business, before sending you an obligation-free quote.