Efficiency, Security, Reliability

IT Support and Services

  • Bespoke support
  • Clear communication
  • Cost effective
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Overview

At Bold IT, We’re Committed to Providing Exceptional IT Support Services to Local Businesses.

Our detailed business IT support services are expressly tailored to your company’s needs regardless of your business’s size and we see it as being your IT partner rather than just support.

We pride ourselves on having a trained engineer to answer your support query rapidly so you’re not left hanging –preventing your business from losing time and money. Our IT support and services packages include tech support, monitoring, business applications, data backup and recovery as well as regular technology business reviews. You can request support through our button on Teams or through our self-service portal, by email or phone. We believe that your IT support and services should be tailored to your unique requirements as a business, as there’s no one-size-fits-all approach. At Bold IT we also believe in providing a proactive approach to monitoring your systems to try and catch issues before they become a problem as well as offering IT training sessions for your employees – we endeavour to provide everything you need to keep your business ticking over effectively, establishing a partnership which we endeavour to work with you on for the future of your business.

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Flexible IT Support and Services to Suit You

See our wide range of available award-winning IT services and support options to make sure that your business is fully covered. Our comprehensive packages cover every form of IT support service.

Our Process

We believe in making things as straightforward as possible, so we keep it short and sweet and avoid the jargon that can just confuse you.

01

Talk to an expert

Firstly chat with a member of our team so that we can really get to know you and your business as well as your company’s IT needs and wants. This helps us to make sure that your IT support service is tailored to your precise requirements.

02

Get an obligation free quote

We always aim to be completely transparent and honest about costs, so you can be confident that there won’t be any extra or hidden costs. We’re confident that we offer the most competitive packages both in what they provide as well as cost, so request your free, no obligation quote today.

03

Enjoy the services!

Start benefitting from our IT support and services, finally freeing you up to get on with what you do best – serving your clients – without worrying about IT issues or having potentially devastating downtime periods. We’re your partner supporting you through thick and thin and providing quarterly update reports to keep you in the loop.

Don’t Just Take Our Word For It

We don’t like to boast about our services, so we let our customers do it for us. According to our CSAT scores, 98.2% of customers were ‘very happy’ with the remaining 1.8% ‘contented’ – we have no customer dissatisfaction.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

Have More Questions About Our IT Support and Services?

  • How can I request IT support?

    Requesting support couldn’t be simpler, you only need to chat with one of our expert team to get your IT support services set up and running. Once you have agreed to your IT support service package you can access our partners’ portal, have onsite or remote support as well as benefit from the fact that one of our engineers will aim to respond to your query very quickly every time.

  • What industries do you provide IT support services to?

    We don’t limit ourselves to any particular industry or sector – any customer who uses and relies on an IT system is a customer who can benefit from our services. Get in touch today to discuss your IT support service needs.

  • Where in the UK do you offer your IT support and services?

    We are conveniently located in the heart of the UK, in Tamworth, and we offer our IT support and services to any customer within a two-hour radius of our headquarters, which means we can travel as far south as Bristol and as north as Leeds. We can cover parts of Wales as well as the north-west Greater London area.

  • What certifications and partnerships do you have?

    We are proud to provide quality IT support and services such as Cyber Essentials Plus and UKAS/ISOQAR 9001 as well as being Microsoft Partners. Our certifications and partnerships ensure you have peace of mind that your IT support and services are being handled by the most highly qualified team.

  • What is your average response time?

    We promise that one of our skilled engineers will respond to your support inquiry as soon as possible. This will remove the need for you to wait hours or even days for a response on something that might be seriously delaying and expensive for your company. Additionally, you get unrestricted access to our IT support service which is available remotely, by phone or email, or onsite as well as through our partners’ portal.