IT Support and Services

Dedicated IT Support Partners

  • Your Partner in IT Success
  • Strategic, Personalised Support
  • Transparent, Proactive Solutions
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Overview

At Bold IT, We Are Award-Winning IT Support Partners

While the majority of IT support companies work on a ‘break/fix’ model, addressing issues and replacing outdated equipment only when problems arise, only a select few prioritise proactive customer support to the extent that we take pride in maintaining.

We aim to be your IT partner not just your IT support – there’s a subtle, or not so subtle, difference. As your IT support partners, we promise to create a completely personalised strategy which is tailored to your unique needs and requirements. This means we spend time to get to know you, your business and your future goals and design the strategy to meet those things. We promise to always respond quickly to any questions or issues and we make ourselves available to our partners via email, phone and our dedicated client portal which can be integrated into your company’s Teams software. This allows us to be able to respond quickly and fix any issues to hopefully prevent downtime or cyberattacks. Our pricing is always clear and fair and we promise there won’t be hidden costs to give you unpleasant shocks – as we understand the importance of your budgeting plans. As award-winning IT support partners with decades of experience in the sector and complete customer satisfaction, you can be confident in trusting us to support your IT requirements – become one of our supported IT partners today.

Signs You Are With The Wrong Company

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  • Difficult to Contact

    When you need help and can’t seem to get hold of your IT support team, it should sound an alarm bell. If they’re slow to respond it can leave your organisation open to cyberattacks or other disasters – or just inconvenient downtime.

  • Frequent Technical Issues

    If you keep having technical issues and your IT support provider is either slow to fix the problem or the same things keep going wrong – it is time to look for a company that is more reliable and prioritises your business’s functions.

  • Lack of Transparency

    Not feeling you know what is happening with your IT provision can make you feel out of control and nervous, it suggests something unpleasant is being kept hidden from you and that doesn’t give you peace of mind.

  • No Strategic Approach

    Every company needs to have a strategy for the future or it’s leaving your company open to huge issues further down the line. Your IT support company should be planning for the future of your business and if they don’t it’s time to switch.

  • High Employee Turnover

    When your IT support provider has a high turnover of their staff, there’s no chance they’ll really get to know you and your business thoroughly, and this makes it easier for problems to get missed – making you vulnerable.

  • Hidden Costs

    Sudden and unexpected additional costs will throw out your budget and eat into your profit margins. Along with transparency about where your organisation’s IT situation is, there should be the same honesty about costs so you can budget properly.

Reasons To Make The Switch To Bold IT

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  • Service Level Agreements

    We always agree an SLA with your company and stick to our side of the agreement. We give clear descriptions of our services, response times and what we’re responsible for, as well as prices. We believe in complete transparency with our partners.

  • Quarterly Reporting

    Every quarter we always report back to you to make sure you’re fully in the loop and clear about any issues that need to be addressed and what is going well.

  • Bespoke Strategies for You

    We create bespoke strategies for your organisation for your current and future needs, and we always deliver what we promise to fulfil. We are your IT support partners and take an active interest in furthering your organisation’s goals.

  • Proactively Solves Issues

    As we are your IT partners and not just here to fix problems, as we monitor your systems and can proactively solve issues before they become a problem or cause frustrating downtime.

  • Award-winning Services

    We have won several awards in recognition of our excellent services and high standards of customer service. These awards will give you peace of mind your IT support is in the best hands possible.

  • Disaster Recovery Plans

    Whilst we do monitor and aim to always prevent disasters from occurring, sometimes they still do happen and that is when our expertise and our recovery plans kick into place to get your systems and data protected and up and running quickly.

Acquire The Guide And Supercharge Your Strategic Dedicated IT Support Planning

Get a copy of our guide to help your business manage your IT internally and begin to plan the best IT solutions using our downloadable guide – making conscious decisions on how to improve your IT for your business’s future.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Monitoring

Providing infrastructure monitoring to ensure that clients can resolve issues and maintain productivity.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

What To Consider When Selecting A New IT Support Partner Like Bold IT

When you’re looking for a new IT support partner, there are various things you need to be looking for to make sure you’re getting the best support as well as value for money.

Qualifications and Accreditations

Our expert team have all gained Microsoft accreditations to give expert knowledge in all systems and solutions by Microsoft 365, including Cloud Solutions and Infrastructure and we are Azure accredited Microsoft partners. Our Cyber Essentials Plus certification will give you peace of mind for all your cyber security needs and we also hold UKAS/ISO 9001 certification.

Your Current Technologies

Select an IT support partner who understands your current technologies and how they work to then be able to help you strategise for the future – whether that is upgrading hardware or software and even migrating to cloud hosting systems. You won’t want all of these changes in one go, and an experienced IT support partner will work to implement your upgrades at a pace your organisation can handle.

Proactive Approach to Issues

Bold IT will never be the type of IT support that only offers a break/fix solution – we will always aim to partner with you and take a proactive approach to all of your IT systems. We make it a policy to monitor our client’s systems to ensure we can take a proactive approach to any issues, and find solutions before anything becomes a problem, strategising for the future.

Fully Contactable

We make it easy to contact our team whenever you need us and provide several ways to get in touch. We want you to feel supported and that we will respond quickly when you have a query or a problem so we are contactable via phone, email or through our customer portal which can even be integrated into your Teams software.

Number of Staff

At Bold IT the number of staff your organisation has won’t make any difference to your level of customer service. We have vast experience in handling small, sole trader, businesses through mid-sized to large enterprises and also can handle your organisation’s growth. We can support your company whatever its size, needs or scope with the same high level of customer care and support.

Don’t Just Take Our Word for It

We aren’t making empty promises – our long list of contented clients from every sector, and their reviews, are a testament to the highest levels of customer service we always hold ourselves to.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Have More Questions About Our IT Support Partnerships?

  • What does an IT support partner do for my business?

    A good IT support partner will play a pivotal role in ensuring the smooth operation of your business’s technology infrastructure will provide a range of services designed to enhance efficiency, productivity and security. If your IT support partner is doing their job well they will act as an extension of your team, allowing you to focus on core business activities while they handle the technical aspects, minimise disruptions and keep your technology infrastructure secure and up to date. The key is they partner with you, not just support – and that principle is at the core of the Bold IT ethos and way of working with our clients. Get in touch to find out how we can begin a flourishing IT support partnership with your organisation today.

  • I already have an IT support provider – how easy is it to switch to an IT support partnership with Bold IT?

    We make it simple! We discuss your needs and make a strategic plan and when you’re ready we can make the switch over to Bold IT almost seamlessly – you’ll barely notice the changeover, just the benefits of an IT support partnership unlike what you’ve had previously.

  • What accreditations and awards do you have as an IT support partner?

    Bold IT holds the full range of accreditations to take care of every aspect of your IT support needs. We are Azure Microsoft partners fully able to provide certified Cloud Solutions, Infrastructure and other 365 solutions. We are Cyber Essentials Plus certified and UKAS/ISO9001 accredited. We also have an impressive list of awards which you can read more about on our About Us page. Our accreditations and awards make us the obvious choice for your IT support partnership.