IT Support and Services

Fully Managed IT Support Services For Businesses

  • Discover a Different Way to Manage Your IT
  • We Empower Your Business With Proactive Solutions
  • Bold IT Makes Switching to Tailored Support Easy
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Overview

Find a Flexible Way Forward with our Fully Managed IT Support Services.

If you and your staff are spending time worrying about, waiting on, or stressed over IT, then your business is not running as efficiently as it could be. High-performing, reliable IT systems can make your business more productive – saving you time and money.

We make your working day easier by partnering with you for award-winning, fully managed IT support. Our team of expert engineers pride themselves on replying to your queries rapidly and they respond in a friendly, jargon-free manner. We’ll answer any question you have for us, and we can also help with anti-virus software and backing up and recovering data.

What makes our managed IT support different is our promise to perform quarterly business reviews and budgets for your company – checking that everything is on track and analysing if we can improve anything.

Key Features – Reasons to Switch

Switching to Bold IT is quick and easy, and there are so many other great reasons why you should move. Experienced our highly personalised approach along with many more benefits.

Support That Responds Quickly
Effective Communication
Planning Strategically
Budget Planning
Complete Transparency
Remote Monitoring

Need Assistance? Speak To Our Friendly Team

If you’re not happy with your current IT situation or have doubts about what you’ve signed up to, get in touch with our experts for a full and frank appraisal.

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Has Your IT Company Lost Its Personal Touch?

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  • Lack of Responsiveness

    When your existing managed IT support provider is slow to reply to your queries, it pretty much defeats the whole purpose of having IT support. You need a quick and punctual response which sorts your IT issue and minimises disruption.

  • Frequent Technical Issues

    It doesn’t bode well if the company supporting your IT has IT issues themselves. They need to be setting a shining example of how efficient, fully managed IT support can boost a business.

  • Hidden Costs

    It becomes very hard to accurately budget for managed IT support services if you keep getting hit with more and more costs that weren’t initially in the price plan.

  • No Strategic Planning

    Managed IT support with no strategic planning may leave you and your staff frustrated. Unexpected procedures and a lack of direction can become very disruptive.

  • High Employee Turnover

    This can mean you’re dealing with different engineers all the time who don’t know the ins and outs of your business as well as you’d like.

  • Unexplained Downtime

    Not knowing why you’re experiencing downtime can lead to frustration and ultimately a loss of productivity and profit.

With Bold IT, It’s Easy to Switch

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  • Rapid Response

    We’re available to minimise your downtime and maximise your productivity. We give you access to our team via our portal, email and by phone, and aim to fix all issues the same day.

  • Strong Communication

    Our friendly support team speaks to you in language that won’t get too technical – meaning nothing will get missed or misunderstood.

  • Quarterly Business Reviews

    Keeping track of your progress to make sure we’re working with you as effectively as possible and highlighting pain points or areas for improvement to make sure your fully managed IT support is the best it can be.

  • Tailored Support

    We know every business is different, so our IT support will be specific to your wants and needs. We help create strategic plans for your business to move you into the future and expansion plans.

  • Complete Transparency

    Our honest and open approach means we’ll never hide anything from you in terms of timing or costs.

  • Disaster Recovery Plans

    We have a clear and well-structured plan should you face disruption or lose important data.

Sectors We Serve

At Bold IT, our fluent managed IT support is available for a wide range of sectors, and our services are bespoke for each business in that sector.

Acquire The Guide And Supercharge Your Strategic Managed IT Support Planning

Get a copy of our guide to help your business manage your IT internally and begin to plan the best IT solutions using our downloadable guide – making conscious decisions on how to improve your IT for your business’s future.

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24/7 Monitoring

Providing infrastructure monitoring to ensure that clients can resolve issues and maintain productivity.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

Our Managed IT Support Services Are Flexible To Suit You

Daily Helpdesk Support and Ticketing

We’re available around the clock to help you and your staff with any IT issues that you might have. Our ticketing system ensures enquiries are dealt with in a timely manner and allows us to keep a record of past problems. Our fully managed IT support team is friendly, approachable and experts at solving your IT problems.

Proactive System Monitoring

Unlike other managed IT support services, we take it upon ourselves to monitor your systems to address issues before they become problems. Our proactivity in this area shows our dedication to the success of your business and how we’re always striving to improve performance. We partner with you and are so much more than just a break/fix service.

 Quarterly Business Reviews

We keep track of your progress to make sure we’re working together as efficiently and effectively as possible. We set up quarterly business reviews to check how you’re getting on and if anything can be improved. This is also a time when we can re-evaluate budgets should we think you need to invest more or less in your IT support in the future.

Tech as a Service

Using the right technology can help your business reach its true potential. We offer a wide range of hardware for lease, with the option to upgrade it or keep it at the end of the contract. Choose from top of the range computers, laptops, monitors, printers, photocopiers, dedicated servers and phone systems.

Data Backup and Recovery

We ensure the safe storage of all your data through automated backups and advanced antivirus software. If the worst should happen and your system fails, we’ll be able to recover your data for you with minimal disruption.

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Proud To Keep Businesses Running

We have many businesses and organisations we’ve worked in partnership with for years – see what they have to say about our IT support and services.

Don’t Just Take Our Word for It

We provide high-quality, award-winning managed IT support services to lots of happy customers. Here’s what a few of them had to say about working with us.

Have More Questions?

  • What is managed IT support?

    Managed IT support is when a business uses an expert third party to handle general IT tasks. Using well-managed, efficient IT systems can make a business more productive and save them a lot of money. It also helps the staff by letting them spend their time on their actual job, rather than worrying about or fixing IT issues.

  • I already have a provider – is it easy to switch to Bold IT?

    Yes, it’s very easy to switch to Bold IT. We can handle the move for you and aim to make the process as stress free and seamless as possible.

  • Where do you offer your managed IT support services?

    We’re based in Staffordshire but can work with companies throughout the UK. We provide our managed IT support in the below locations:

  • – Birmingham
  • – Coventry
  • – Leicester
  • – Nottingham
  • – Solihull
  • – Tamworth
  • – Worcester
  • What are the benefits of fully managed IT support?

    Fully managed IT support can bring a lot of great benefits to your business. The main ones include saving you time, increasing your productivity, saving you money, securing your data, having access to new, high-quality tech and having peace of mind that your IT systems are being monitored and maintained.

  • What is your average response time?

    We have a helpdesk and a day-to-day ticketing system via our customer portal, which helps us answer every query as soon as possible. We try our best to have one of our trained engineers reply to your issue as fast as possible.

  • How much do Your IT services cost for IT support?

    We offer our managed IT support on a per-user, per-month basis which means it can flex with your business, as you grow and expand. It also makes it eminently affordable even for small businesses or sole traders – no one needs to be without managed IT support – our prices are always competitive.