IT Support and Services

Managed IT Support

  • Bespoke support
  • Clear communication
  • Cost effective
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Overview

At Bold IT, We Want You To Focus On What Matters. Our Fully Managed IT Support Services Make Every Day Simple.

If you and your staff are spending time worrying about, waiting on, or stressed over IT, then your business is not running as efficiently as it could be. High-performing, reliable IT systems can make your business more productive – saving you time and money.

We make your working day easier by partnering with you for award-winning, fully managed IT support. Our team of expert engineers pride themselves on replying to your queries rapidly and they respond in a friendly, jargon-free manner. We’ll answer any question you have for us, and we can also help with anti-virus software and backing up and recovering data.

What makes our managed IT support different is our promise to perform quarterly business reviews and budgets for your company – checking that everything is on track and analysing if we can improve anything.

Signs You Are With the Wrong Company

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  • Lack of Responsiveness

    When your existing managed IT support provider is slow to reply to your queries, it pretty much defeats the whole purpose of having IT support. You need a quick and punctual response which sorts your IT issue and minimises disruption.

  • Frequent Technical Issues

    It doesn’t bode well if the company supporting your IT has IT issues themselves. They need to be setting a shining example of how efficient, fully managed IT support can boost a business.

  • Hidden Costs

    It becomes very hard to accurately budget for managed IT support services if you keep getting hit with more and more costs that weren’t initially in the price plan.

  • No Strategic Planning

    Managed IT support with no strategic planning may leave you and your staff frustrated. Unexpected procedures and a lack of direction can become very disruptive.

  • High Employee Turnover

    This can mean you’re dealing with different engineers all the time who don’t know the ins and outs of your business as well as you’d like.

  • Unexplained Downtime

    Not knowing why you’re experiencing downtime can lead to frustration and ultimately a loss of productivity and profit.

Reasons to Make the Switch to Bold IT

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  • Rapid Response

    We’re available to minimise your downtime and maximise your productivity. We give you access to our team via our portal, email and by phone, and aim to fix all issues the same day.

  • Strong Communication

    Our friendly support team speaks to you in language that won’t get too technical – meaning nothing will get missed or misunderstood.

  • Quarterly Business Reviews

    Keeping track of your progress to make sure we’re working with you as effectively as possible and highlighting pain points or areas for improvement to make sure your fully managed IT support is the best it can be.

  • Tailored Support

    We know every business is different, so our IT support will be specific to your wants and needs. We help create strategic plans for your business to move you into the future and expansion plans.

  • Complete Transparency

    Our honest and open approach means we’ll never hide anything from you in terms of timing or costs.

  • Disaster Recovery Plans

    We have a clear and well-structured plan should you face disruption or lose important data.

Acquire the Guide and Supercharge Your Strategic Managed IT Support Planning

Get a copy of our guide to help your business manage your IT internally and begin to plan the best IT solutions using our downloadable guide – making conscious decisions on how to improve your IT for your business’s future.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

Our Managed IT Support Services are Flexible to Suit You

Daily Helpdesk Support and Ticketing

We’re available around the clock to help you and your staff with any IT issues that you might have. Our ticketing system ensures enquiries are dealt with in a timely manner and allows us to keep a record of past problems. Our fully managed IT support team is friendly, approachable and experts at solving your IT problems.

Proactive System Monitoring

Unlike other managed IT support services, we take it upon ourselves to monitor your systems to address issues before they become problems. Our proactivity in this area shows our dedication to the success of your business and how we’re always striving to improve performance. We partner with you and are so much more than just a break/fix service.

 Quarterly Business Reviews

We keep track of your progress to make sure we’re working together as efficiently and effectively as possible. We set up quarterly business reviews to check how you’re getting on and if anything can be improved. This is also a time when we can re-evaluate budgets should we think you need to invest more or less in your IT support in the future.

Tech as a Service

Using the right technology can help your business reach its true potential. We offer a wide range of hardware for lease, with the option to upgrade it or keep it at the end of the contract. Choose from top of the range computers, laptops, monitors, printers, photocopiers, dedicated servers and phone systems.

Data Backup and Recovery

We ensure the safe storage of all your data through automated backups and advanced antivirus software. If the worst should happen and your system fails, we’ll be able to recover your data for you with minimal disruption.

Don’t Just Take Our Word For It

We provide high-quality, award-winning managed IT support services to lots of happy customers. Here’s what a few of them had to say about working with us.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Sectors We Serve

At Bold IT, our fluent managed IT support is available for a wide range of sectors, and our services are bespoke for each business in that sector.

Law Firms

Law firms require sensitive and confidential information to be secure and protected. With Bold IT’s fully managed IT support, law firms can have the confidence legal documents, case records and more are protected from unauthorised access, as well as communication between clients is enhanced and always open.

Education

We work with educational establishments to provide managed IT support services, enabling adherence to DfE (Department for Education) and GDPR (General Data Protection Regulation) standards as well as ensuring digital tools that are so vital for learning remain functioning.

Finance Service Providers

Managed IT support is easily accessible for finance service providers, with our solutions in place to manage all the data handled in this bustling industry. Client’s money and information must be kept secure, and Bold IT ensures your infrastructure remains that way.

Manufacturers

Through our fully managed IT support, manufacturers can rest easy knowing our services are enough to handle your data security, backup and accessibility, in addition to enhancing the supply chain process all while helping you stay compliant with industry regulations.

Have More Questions About Our Managed IT Support?

  • What is managed IT support?

    Managed IT support is when a business uses an expert third party to handle general IT tasks. Using well-managed, efficient IT systems can make a business more productive and save them a lot of money. It also helps the staff by letting them spend their time on their actual job, rather than worrying about or fixing IT issues.

  • I already have a provider – is it easy to switch to Bold IT?

    Yes, it’s very easy to switch to Bold IT. We can handle the move for you and aim to make the process as stress free and seamless as possible.

  • Where do you offer your managed IT support services?

    We’re based in Staffordshire but can work with companies throughout the UK and beyond.

  • What are the benefits of fully managed IT support?

    Fully managed IT support can bring a lot of great benefits to your business. The main ones include saving you time, increasing your productivity, saving you money, securing your data, having access to new, high-quality tech and having peace of mind that your IT systems are being monitored and maintained.

  • What is your average response time?

    We have a helpdesk and a day-to-day ticketing system via our customer portal, which helps us answer every query as soon as possible. We try our best to have one of our trained engineers reply to your issue as fast as possible.

  • How much do Your IT services cost for IT support?

    We offer our managed IT support on a per-user, per-month basis which means it can flex with your business, as you grow and expand. It also makes it eminently affordable even for small businesses or sole traders – no one needs to be without managed IT support – our prices are always competitive.