IT Support and Services

Remote IT Support Services

  • Bespoke support
  • Clear communication
  • Cost effective
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Overview

We Deliver Quality Remote IT Support Services To Businesses

Remote IT support services are a type of technical assistance for businesses, organisations and individuals by our IT experts who aren’t physically present at the location where the support is needed.

Remote IT support relies on various communication technologies such as phone, email chat, remote desktop software and other online collaboration tools to diagnose, troubleshoot and resolve IT issues and problems. Having a reliable remote IT support company means you can have your troubleshooting issues covered, and hopefully sorted, in a matter of minutes, rather than hours or days. They can simply connect over the internet to sort problems, update software and monitor services and any issues that could arise. Remote IT support is exactly that – ongoing IT support even when the experts aren’t physically present.

Signs You Are With the Wrong Company

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  • Lack of Responsiveness

    If your remote IT support company is slow to respond to your inquiries, requests or IT issues, it can result in lengths of downtime upsetting your staff and frustrating your clients.

  • Frequent Technical Issues

    Frequent technical issues not addressed by your remote IT support company can lower employee morale, breed mistrust, impact their ability to provide good customer service and result in downtime that costs the company money.

  • Hidden Costs

    Sudden additional costs you haven’t been able to budget for are frustrating and can result in revenue loss for the company while making it harder to project future expenditures.

  • No Strategic Planning

    You don’t feel supported if your remote IT support company is reactive rather than proactive, with no planning for the future. Such a vital part of your company needs to be managed with consistency.

  • High Employee Turnover

    If your remote IT support company has a high staff turnover, you won’t have the chance to build a rapport or for them to get to know your business. Choose a remote IT support service that takes the time to get to know you and your company.

  • Unexplained Downtime

    This is a big irritation that will frustrate your staff and cause disengagement and misinformation amongst clients causing them to lose trust in your business. You need your remote IT support to minimise all downtime to keep you up and running.

Reasons to Make the Switch to Bold IT

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  • Responsive Support

    We take great satisfaction in our ability to address technical difficulties and limit downtime by responding to clients as fast as possible – keeping your company operational and efficient.

  • Strong Communication

    We always use plain language without the jargon that can be confusing to you, because we recognise how vital it is for you to understand everything. We also make quarterly reports so that you’re always in the loop with your IT services and strategy.

  • Strategic Planning:

    In our opinion, strategic planning is crucial to proactively embrace the future of technology for your company, your clients and future growth – to avoid falling behind the competition.

  • Customised Solutions:

    We ensure your IT services and solutions are tailored to your needs as we understand no two businesses have the same IT demands and there’s no one-size-fits-all solution.

  • Total Transparency

    We take great pride in our reputation for honesty and openness. What you see is what you get. We promise to keep you fully informed and won’t withhold any information from you.

  • Disaster Recovery Plans:

    Despite the best-laid plans, disasters do occasionally occur. In these cases, our disaster recovery plans are extremely helpful to minimise the effects and quickly restore normal operations.

Acquire the Guide and Supercharge Your Strategic IT Planning

Get a copy of our guide to help your business manage your IT internally and begin to plan the best IT solutions using our downloadable guide – making conscious decisions on how to improve your IT for your business’s future.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

The Benefits Of Reliable Remote IT Support For Businesses

Far more cost-effective than employing an IT expert internally, a remote IT support company will benefit your business and employees in so many ways. The key benefits include:

Rapid problem resolution

We pride ourselves on offering quick responses to queries and problems. We can fix the majority of problems with our remote IT support in the shortest possible time.

Highly cost effective

The majority of our remote IT support services are available on a per-user, per-month basis which makes them remarkably cost effective as well as expandable as your company grows.

Ongoing access to expert support

Our clients have ongoing access to our help desk support via phone, email and our dedicated client portal, meaning we’ve always got your back with our remote IT support.

Reduced downtime

We aim to avoid downtime or keep it to the bare minimum with our disaster recovery planning – making sure you’re up and running in no time.

Regulations compliant

Whatever your sector we can ensure your remote IT support keeps you compliant with GDPR, the FCA, the DfE or any other regulatory body your business has to adhere to.

Proactive monitoring

Our remote IT support company will proactively monitor your systems and networks to aim to protect against possible cyberattacks and threats before they occur.

Scalability help

Our remote IT support services are fully scalable and we’re here to help you scale up your support as you grow – with the minimum of hassle and at affordable rates.

Don’t Just Take Our Word For It

With decades of experience, we have long lists of contented clients who are happy to testify to our top-quality remote IT support services.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Have More Questions About Our Remote IT Services?

  • Will you have to visit my site first to set up your remote IT support?

    No, Bold IT offers remote IT support services that do not require an initial on-site visit. Our experienced technicians can set up remote access tools and configurations remotely, ensuring a swift and efficient onboarding process. This eliminates the need for any disruption to your operations caused by a physical visit, saving you time and resources. However, an initial visit to get things set up is ideal and then we can continue your remote IT support without having to be physically present.

  • How is my privacy protected if you have access to my hardware?

    Your privacy is a top priority for us. Bold IT employs stringent security measures, including encrypted communication channels and industry-standard security protocols, to protect your data. Our technicians access your hardware only with your explicit permission and for the sole purpose of providing your remote IT support. We adhere to strict confidentiality agreements to ensure your sensitive information remains secure throughout the support process.

  • Can you provide remote IT support to any device or just computers?

    We specialise in providing remote IT support for a wide range of devices, not limited to just computers. Whether you have laptops, desktops, servers, mobile devices or other hardware, our team is equipped to assist you. We can also support various operating systems and software applications to ensure comprehensive IT assistance. Get in touch with our expert team to discuss your remote IT support requirements.

  • I have remote and hybrid staff – can you cover them, too?

    Absolutely. Bold IT understands the evolving nature of work environments, including remote and hybrid setups. We are well-prepared to provide remote IT support to all your staff, regardless of their physical location. Our services are designed to be flexible, ensuring your entire team, whether on-site or remote, can access reliable IT support whenever they need it. Get in touch with our expert team to discuss your remote IT support requirements for both onsite and remote staff.

  • What accreditations do you have to provide reliable remote IT support?

    Bold IT takes pride in its accreditations, certifications and awards. Our team of technicians holds industry-recognised qualifications and certifications from leading organisations, ensuring they possess the expertise and knowledge required to provide reliable remote IT support. These accreditations reflect our commitment to delivering high-quality services and maintaining the security and efficiency of your IT infrastructure. We are Azure Microsoft Partners for Infrastructure, cloud solutions and more and also have certifications from UKAS/ISOQAR and Cyber Essentials Plus.