IT Support and Services

IT Support For Small Businesses

  • Thorough Support for Small Businesses
  • Affordable, Fully Scalable Solutions
  • Empowering Growth with Expert IT Solutions
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Overview

At Bold IT, We Provide Small Businesses With Exceptional IT Support.

At Bold IT we fully understand smaller businesses need just as much IT support as their bigger counterparts, in fact, they probably need more. While larger businesses have greater scope for hiring an in-house IT expert more feasibly, a smaller business often doesn’t have the same budget available which is when our small business IT support packages come into their own.

Bold IT takes care of the managing of your small business IT support services and enables even a tiny company to have the same level and quality of support a large enterprise takes for granted. Our IT support services for small businesses mean you’ll have an expert on hand quickly to answer queries and troubleshoot problems remotely giving you the benefit of hands-on expertise whenever you need it. We are proud to offer smaller businesses IT support services that are competitively priced meaning you can easily budget for the IT support that you need with no hidden or unexpected costs to derail your finances. Our IT support for small businesses is a package you can rely on as we become your IT partners rather than just a help desk for problems.

Signs You Are With The Wrong Company

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  • Slow to Respond

    Your staff and customers will become irritated and frustrated if you have IT problems, queries or requests and your small business IT support provider takes a long time to respond.

  • Continual Technical Issues

    Recurrent technical problems cause downtime, which is expensive for the firm, lowers employee morale and breeds suspicion and scepticism about the company’s ability to provide excellent customer service—all of which harm the company’s reputation.

  • Unexpected Costs

    Unexpected additional costs you haven’t budgeted for are always unpleasant and financially detrimental to the company. They also make projecting future expenses more challenging.

  • Insufficient Strategic Planning

    You won’t feel supported if your small business IT support company is more reactive than proactive and doesn’t assist you with future planning. You need to address this crucial part of your business regularly.

  • High Staff Turnover

    If your small business IT support company has a high personnel turnover rate, you won’t have the chance to build a relationship or for your IT support provider to get to know your business. Choose a small business IT support provider who has an interest in finding out more about you and your company.

  • Unexplained Downtime

    This is a huge inconvenience that will aggravate your staff, cause client disengagement and misinformation, undermine their trust in your organisation and harm the company’s brand and reputation.

Reasons To Make The Switch To Bold IT

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  • Rapid Response Available

    Regardless of the size of your business, you will have access to our support, either by phone or email and our portal where you can request help, and we pride ourselves on responding to every query as fast as possible to reduce disruptions and downtime to your business.

  • Cost Effective

    We charge a ‘per-user, per-month’ pricing system which means paying a fee per user, or seat, for the software and service plans selected on a month-by-month basis, meaning it’s affordable for small businesses to get the IT support they need.

  • Clear Budget Planning

    With our up-front payment policy, you will be able to plan for the future of your business knowing there won’t be any sudden or unexpected costs to contend with.

  • Personalised Strategies

    We build a completely personalised strategy for your unique small business’ needs, as we know there’s no one-size-fits-all package and every business of every size and type needs a personalised strategy.

  • Complete Transparency

    At Bold IT, we believe in complete transparency and honesty. We will always communicate with you and ensure our team always does it in a way that avoids ‘tech talk’ or jargon. We also provide your small business with quarterly reports to keep you fully in the loop.

  • Disaster Recovery Plans

    Although we always aim to avoid any major disasters, sometimes they do happen. At Bold IT we will have a recovery plan ready, so should a disaster strike, you will be back up and running in the shortest possible time.

Acquire The Guide And Supercharge Your Strategic IT Planning

Get a copy of our guide to help your business manage your IT internally and begin to plan the best IT solutions using our downloadable guide – making conscious decisions on how to improve your IT for your business’s future.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Monitoring

Providing infrastructure monitoring to ensure that clients can resolve issues and maintain productivity.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

We Help You Focus On What Matters With Our Small Business IT Support

Business Communications

We know communication is the lifeblood of every business and the company size doesn’t change that. We make sure your small business’s IT support services include all the communications you need to function properly – from telephone networks to broadband and the applications that support collaboration and connectivity. We can supply and install the software and lease the hardware you need to get you up and communicating in the shortest possible time.

Disaster Recovery Preparations

We prioritise a disaster recovery strategy as part of your small business IT support services to ensure if a disaster does strike, and it sometimes does, then you are fully prepared to know how best to handle it. We put the right steps in place to mitigate downtime and make sure you’re back to normal with the minimum of disruption to your staff and customers.

Onsite and Remote Support

Most of our small business IT support packages will be for remote support as onsite support can be more expensive. However, our remote support packages are more than sufficient to cover the needs of your IT support as we have technicians on hand to answer your calls and sort out issues remotely as fast as we can and you can self-help or request help via our direct portal which you’ll have access to. We can visit onsite should the need arise, but we pride ourselves on responding to clients as fast as possible to minimise the impact of any problems you have. We aim for speedy solutions.

Per-User, Per-Month Pricing

Our ‘per-user, per-month’ pricing model is an extremely competitive option for small business IT support solutions as it means you’re paying only for the staff that are using the software and services. This makes our services affordable for smaller businesses but also fully scalable as your company grows. We also promise there won’t be any additional hidden costs and we are always fully transparent about pricing.

Cloud Solutions and Migrations

A secure solution for small businesses is to have their systems and data stored in the cloud rather than having expensive servers to maintain. Bold IT can support your small business’s IT services moving to the cloud and can host your cloud solutions as well as handle the whole of the migration process for you. We make a detailed migration plan and then will work closely with your staff to coordinate the transfer of responsibilities, data and systems.

Don’t Just Take Our Word for It

We have a long list of happy clients who will verify we offer the best services and the highest levels of customer service.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Have More Questions About Our IT Support For Small Businesses?

  • Does my small business really need IT support?

    Small businesses need IT support perhaps even more than larger ones due to how much more essential it is your business faces no interruptions. Cyber security and data management are important to prevent issues such as a breach or significant downtime. At Bold IT we take a proactive approach to IT support for small businesses, so your day-to-day goes uninterrupted.

  • How do you price your IT support services for small businesses?

    Our price system is simple: you pay for each user or seat, based on the chosen software and service selected on a month-by-month basis. These cost effective plans are upfront about all costs so you can effectively plan your budget and have access to all the IT support your business requires.

  • Can you provide remote IT support as well as onsite for my SME?

    Yes, many businesses opt for a combination of onsite and remote IT support for their small business. The benefit of our tailored services allows you to choose a plan that offers both – so if hardware issues occur you will have onsite support available to fix it or if you require proactive monitoring, you can rest assured remote IT support will provide a responsive service.