IT Support & Services

Managed IT Support Birmingham

  • Bespoke support
  • Clear communication
  • Cost effective
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Overview

We Want You To Focus On What Matters. Our Fully Managed IT Support Services Make Every Day Simple.

At Bold IT, we specialise in keeping businesses online. For more than three decades, we’ve been providing award-winning, accredited, fully managed IT support to businesses across the UK from all sectors.

Our managed IT support in Birmingham includes the full suite of services you’ll need to keep your increasingly important digital systems operational. From quarterly reviews to proactive system monitoring, we’ll be there for you when you need us, for all scales of faults, major or minor.

Consider Switching Your Current IT Company

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  • Limited Customer Support 

    Having sold you on empty promises, many Birmingham IT support providers will then prove to be nigh-on uncontactable when trouble does come around. Digital issues can be immensely disruptive and require a quick response.

  • Outdated Technology Solutions 

    It’s not uncommon to find that IT support in Birmingham is operating using outdated technology solutions, having struggled to keep abreast of ongoing, rapid developments in the tech world.

  • Cost Inefficiencies 

    Thanks to internal inefficiencies, many providers will end up costing you more than they’re worth. Between ineffective solutions, slow response times and increased downtimes, you’ll be paying more for less.

  • No Strategy in Place

    Effective IT management requires the implementation and upkeep of considered, bespoke strategies. This is something many IT support services in Birmingham fail to realise, or worse, wilfully ignore.

  • Inadequate Security Measures 

    The expanding world of digital tech comes with a fresh and ever-evolving set of threats, which many IT support providers are ill-equipped to defend you from.

  • Poor Performance 

    The poor performance offerings of many IT providers can end up carrying over to your own business, with increased digital downtimes causing problem after problem.

Why You Should Switch Your IT Support Provider in Birmingham?

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  • Proactive Support and Quick Responses 

    Our team is always on hand to offer effective, expert support when you need it most. You can reach them any time via our dedicated rapid response portal, or via email and phone.

  • Communication and Transparency 

    Unlike many Birmingham IT support providers, we’re always here when you need us. Our communication with you won’t just be easy, it’ll offer effective solutions at every turn and be completely transparent.

  • Quarterly Business Reviews

    As well as being there whenever you need us, we can conduct regular reviews of your IT systems, with a view to spotting potential weaknesses and addressing them before they cause issues.

  • Tailored Solutions 

    As a trusted provider of IT support in Birmingham, we provide all of our clients with completely tailored solutions, built around their individual needs.

  • Advanced Technology 

    At Bold IT we make use of the very latest technologies to provide you with cutting-edge managed IT services and to help you stay ahead of the curve.

  • Disaster Recovery Plans

    We have action plans in place to offer rapid, effective solutions should you ever need our help in a worst-case scenario. We can get you operational again in no time.

Acquire The Guide And Supercharge Your Strategic IT Planning In Birmingham Today

Get a copy of our guide to help your business manage your IT internally and begin to plan the best IT solutions using our downloadable guide – making conscious decisions on how to improve your IT for your business’s future.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

What to Expect from Our Managed IT Support in Birmingham

With Bold IT, you’ll get an IT services partner you can depend on. Thanks to 24/7 coverage, our certified, award-winning IT support in Birmingham will be there for you whenever you need it.

Daily Helpdesk Support and Ticketing

As part of our managed IT support in Birmingham, we offer a daily helpdesk and ticketing system. This is an easy, hassle-free way for you to flag any issues with our support team and get a quick response. This way, we can also keep track of any past issues, allowing us to recognise patterns should they arise.

Proactive System Monitoring

As opposed to other Birmingham IT support services, we’re not just an IT repair service. We’ll proactively monitor your digital systems, allowing us to address any emerging issues before they become costly or cause you unnecessary downtime.

Quarterly Business Reviews

As part of our managed IT support services, we schedule quarterly business reviews with you. This allows us to check in with you and make sure that our services are still aligned as closely as possible with your business needs and objectives and offer expert information and advice.

Tech as a Service

Our managed IT support in Birmingham includes the provision of a range of high-level hardware that you can lease, with the option to upgrade or buy it at the end of the contract. We can work with you to identify which tech would suit your needs best.

Data Backup and Recovery

Data losses and corruption can cost a business quite severely. That’s why we provide thorough backup and recovery services, twinned with cutting-edge antivirus software, to keep your business operational even in the worst cases.

Don’t Just Take Our Word For It

We’ve provided high-quality, award-winning managed IT support services to lots of happy customers. Here’s what a few of them had to say about working with us.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Sectors We Serve in Birmingham

With our IT support in Birmingham, we serve all kinds of sectors imaginable, but we’ve demonstrable prowess working with law firms, educational institutions, financial organisations and manufacturers in particular.

Law Firms

Because of the sensitive nature of the information that law firms handle, as well as the sheer volume of it, effective IT support services are crucial. At Bold IT, we can help make sure that your digital operations are secure, backed up, and incur as little downtime as possible.

Education

Modern teaching methods rely more and more on the use of technology, especially in the wake of the COVID-19 pandemic. Not only is this tech used in the classroom, but it’s also used to store confidential information about pupils and staff and is a potential target for digital attacks. With, managed IT support in Birmingham from Bold IT, you can be sure your teaching goes uninterrupted, and your systems stay secure.

Finance Service Providers

For financial service providers, data security and management in particular are key. With stacks of sensitive information in their possession, they’re a prime target for more malicious members of the online community. At Bold IT, we can work with you to implement digital strategies as well as hardware to ensure that your data remains secure and backed up at all times.

Manufacturers

The manufacturing sector is making strides to become increasingly digitally oriented, with the growing integration of Internet of Things (IoT) technology. As a result, system downtimes can be costly. With Bold IT’s Birmingham IT support, and our rapid response times and active monitoring, you can be sure that you’ll stay operational.

Managed IT Support Services Birmingham | Frequently Asked Questions 

  • How do I choose the right managed IT support provider in Birmingham? 

    When selecting the right IT support services in Birmingham, it’s important to consider a few key things including whether that provider has experience in your sector, whether they offer more than just an IT maintenance service, how well they communicate and what their existing customers say about them.

  • How quickly will issues be resolved for managed IT support? 

    With IT support in Birmingham from Bold IT, any issues will be addressed rapidly. We offer 24/7 support, a range of instant, easy-to-use communication channels, as well as proactive system monitoring and a dedicated issue ticketing service.

  • Is on-site managed IT support available in Birmingham? 

    We’re based in Tamworth in the West Midlands, less than 20 miles from Birmingham, putting us within 30 minutes of any Birmingham business, and allowing us to offer on-site as well as remote IT support in Birmingham.

  • How does managed IT support help improve cyber security for your business? 

    Managed IT support in Birmingham will include cutting-edge and proactive protection from all kinds of digital threats, including malware, spam emails, cyber-attacks and more.

  • Can Bold IT assist with remote-managed IT solutions in the evolving city of Birmingham?

    We certainly can. Not only do we have decades of experience in the provision of award-winning IT services, but we’re also based in Tamworth in the West Midlands, allowing us to service businesses across Birmingham with ease.

  • What services are included in managed IT support? 

    Managed IT support is designed to be the complete IT support solution and includes everything from day-to-day support for specific issues to hardware leasing and cyber security. The services included can be tailored to suit the specific needs of your business.