IT Support & Services

Managed IT Support Coventry

  • Bespoke support
  • Clear communication
  • Cost effective
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Overview

We Want You To Focus On What Matters. Our Fully Managed IT Support Services Make Every Day Simple.

Running a business is enough of a challenge without the extra stress, anxiety and overall inefficiency caused by an unresponsive IT support company. If you’re familiar with this situation, then it might be time to think about switching your managed IT support provider.

For over 30 years, Bold IT has been providing reliable, accredited and award-winning managed IT support in Coventry, the West Midlands and across the entire country to businesses from diverse sectors. Our comprehensive managed IT services have been designed to handle every facet of your IT needs, from proactive system monitoring to strategic planning, freeing you to concentrate on growing your business and serving your customers. Read on to discover more or contact us to discuss your needs.

Warnings You Need to Change Your Managed IT Support Company

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  • Lack of Proactive Support

    Is your current IT provider reactive rather than proactive? Coventry businesses deserve a partner who anticipates IT issues before they escalate. Bold IT’s proactive approach ensures that potential problems are identified and resolved swiftly, preventing disruptions and maintaining your business’s momentum.

  • Outdated IT Infrastructure

    Plodding onward with obsolete technology will hinder your business growth. Bold IT uses cutting-edge technology solutions, ensuring your IT infrastructure is not just current but also future proof, aligning with the latest industry advancements for optimum performance, efficiency and security.

  • Hidden Costs

    An IT support company that isn’t transparent about fees will play havoc with your financial planning. With Bold IT’s managed IT support in Coventry, our clear cost structure means you can align the services you need with your budget, safe in the knowledge the quality of our managed IT support services won’t be compromised.

  • Operating Without a Strategy

    Strategic IT planning is vital, and companies lacking in this area can be left vulnerable in this rapidly changing, digital-first world. Bold IT’s strategic approach integrates IT with your overall business goals, ensuring your technology infrastructure supports and enhances your business objectives rather than holding them back.

  • Unsatisfactory Performance Measures 

    “If you can’t measure it, you can’t manage it,” goes the sage business proverb. If your current IT provider lacks effective performance measures, it’s time to switch. Bold IT employs comprehensive performance metrics to continually refine and improve our services, ensuring your business receives top-tier IT support that is always evolving with your needs.

  • Poor Performance 

    Inadequate IT support will slow down your business more than you may realise. Businesses thrive on efficiency, and Bold IT’s high-performance managed IT support in Coventry ensures minimal downtime and maximum productivity, keeping your operations resilient against modern IT challenges.

Here’s Why You Should Make the Switch to Bold IT

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  • Responsive Support

    When IT issues arise, it is crucial they are dealt with as quickly as possible, and our dedicated IT support team in Coventry is dedicated to the most rapid issue resolution, ensuring minimal disruption to your operations. Our approach is always about providing swift, effective solutions that keep your business running smoothly.

  • Transparent Communication and Trustworthy

    Good business does not thrive on bad communication and at Bold IT we pride ourselves on our regular conversations ensuring you’re always informed and confident in our IT management services and expert advice. Clear, jargon-free updates and our open, consultative approach to IT support is why so many businesses trust their managed IT support to Bold IT.

  • Strategic Partnership

    One of our proudest principles is our attitude towards supporting the businesses that come to us for IT support in Coventry. We don’t see ourselves as contractors and you as a client, we consider our services a partnership with your enterprise, where we don’t just ‘fix problems’ and provide the bare minimum but proactively create strategies for the future and operate entirely as if we were your world-class, in-house IT support team.

  • Adhering To Compliance

    Compliance is critical. Bold IT’s expertise in regulatory compliance ensures your business adheres to all relevant IT laws and regulations, providing peace of mind and safeguarding your reputation and operations. What’s more, we’re always ahead of incoming legislation and will ensure your business stays compliant as the digital world and its governance evolves.

  • Innovation of New Technology

    Keeping up with technology can be exhausting, but embracing innovation is the key to staying ahead. By partnering with us for IT support at your Coventry business, you’ll benefit from the latest technology and the newest and most effective IT solutions. Our commitment to innovation keeps you competitive and secure in an ever-changing digital world.

  • Disaster Recovery Plans and Security Expertise

    Cyber crime and digital threats have never been more prolific, and as digital defences improve, so too do the methods used by criminals – it’s a never-ending fight to stay ahead of the fraudsters. Therefore, robust cyber security and disaster recovery are paramount. Bold IT specialises in comprehensive disaster recovery plans and top-tier security measures, protecting your business from data breaches and ensuring rapid recovery in any eventuality.

Transform Your IT Approach With Our Comprehensive Guide To Managed IT Support In Coventry

You probably won’t be surprised to know we get a lot of businesses coming to us because they’re unhappy with the current managed IT support company. We’ve written this downloadable guide to tell you everything you need to know about partnering with Bold IT, and if you want to discuss this further, you can book a meeting with us.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

What to Expect from Our Managed IT Support in Coventry

Our managed IT support services for Coventry businesses bring immeasurable benefits to the businesses we partner with – just look at our success stories. Thanks to 24/7 cover and our award-winning, certified services, IT support has never been so beneficial to your operations and efficiency.

Daily Helpdesk Support and Ticketing

Quick, efficient and always available, our dedicated helpdesk is your first port of call for any IT concerns or issues that may arise. Our ticketing system adeptly tracks every issue ensuring they are seen quickly by the right engineer and aren’t closed until the issue is fully resolved.

Proactive System Monitoring

We are not a passive service, and we don’t sit waiting for the phone to ring – we actively and continuously monitor your IT systems, looking for issues small and large and acting to resolve them before they cause your business any downtime. Efficiency is key in everything we do.

Quarterly Business Reviews

We conduct a thorough review of your IT infrastructure every three months. Both businesses and technology evolve ever more quickly, so regular reviews like this allow us the opportunity to ensure your systems are keeping up with and exceeding your needs as your business grows.

Tech as a Service

Technology leasing is becoming a more popular way to stay ahead of the curve when it comes to IT systems – it’s a way of embracing the latest advancements in tech without the upfront costs. Our tech as a service option gives you the flexibility to keep your systems tailored to your exact needs.

Data Backup and Recovery

Data is the very essence of most modern businesses and keeping it safe is vital. We provide robust backup and recovery maintenance as part of our managed IT services in Coventry, safeguarding your business-critical information against theft, loss and corruption.

Don’t Just Take Our Word For It

We’ve provided high-quality, award-winning managed IT support services to lots of happy customers. Here’s what a few of them had to say about working with us.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Sectors We Serve in Coventry

Bold IT excels in providing versatile IT support tailored to a variety of sectors. From law firms to educational institutions, financial organisations to manufacturers and everything in between, our robust services are curated to meet the specific challenges and goals of each business we partner with, ensuring comprehensive IT support in Coventry whatever your sector.

Law Firms

For law firms, handling sensitive data is a daily occurrence and keeping that data safe is non-negotiable. Bold IT offers specialised IT support that ensures confidentiality and compliance with legal industry standards, allowing law firms to focus on their clients with the assurance their IT infrastructure is secure and efficient.

Education

Educational institutions require reliable, robust IT systems for effective teaching and administration. Bold IT provides educational establishments with bespoke IT support and solutions to safeguard student and staff data and enhance the learning experience.

Finance Service Providers

For finance service providers, adhering to stringent IT compliance and security standards is paramount. Bold IT provides comprehensive support to ensure your systems meet all regulatory requirements. We implement advanced security measures to protect sensitive financial data, maintaining the trust and integrity crucial to your sector.

Manufacturers

The manufacturing sector relies heavily on technology for operational efficiency. Bold IT’s managed IT support in Coventry is designed to minimise downtime and enhance productivity. Our support extends to IoT devices, data analytics and predictive maintenance, ensuring your manufacturing processes benefit from the latest technological advancements and robust cybersecurity.

Coventry Managed IT Support | Frequently Asked Questions 

Managed IT support is a vital part of any business, and we understand there are many questions you’ll need answering before committing to our exceptional services. Here are just some of the most frequently asked queries.

  • Why should I consider managed IT support for my business?

    As IT continues to evolve the way businesses operate, the challenges of effective IT support – especially in SMEs – grow exponentially. Many businesses now recognise the most efficient and affordable way to handle their IT needs is to partner with dedicated experts. This allows your IT infrastructure to be optimised, your digital security to be enhanced and your efficiency to be maximised – allowing you and your management team to focus on the running of your business.

  • Is remote IT support assistance available for managed IT services?

    Yes, Bold IT provides comprehensive remote support alongside on-site assistance. Our remote IT support offers a quick resolution of issues, ensuring minimal downtime, no matter where you are.

  • Is on-site managed IT support available in Coventry?

    Absolutely. In addition to remote support, Bold IT offers on-site IT assistance in Coventry. Our local presence ensures we can quickly address your needs in person, providing an extra level of support and convenience, especially for more complex issues or emergencies.

  • How do you handle an IT emergency and what is the process for critical issues?

    In an IT emergency, partners can swiftly reach Bold IT via our 24/7 support line or our customer portal for immediate assistance. Our rapid response team, staffed with trained and certified engineers, prioritise critical issues, ensuring prompt troubleshooting and resolution.

  • Do you provide 24/7 monitoring and support for IT support issues in Coventry?

    Yes, Bold IT offers round-the-clock monitoring and support for Coventry businesses. Our 24/7 service ensures any IT issue, no matter the time of day or night, is quickly and efficiently addressed, keeping your business operations running smoothly and securely at all times.

  • How often do you conduct IT security assessment and what is involved in the process?

    We conduct regular IT security assessments, typically every quarter. These assessments involve deep diving into your IT infrastructure searching for vulnerabilities, ensuring compliance with the latest security standards and updating your digital safeguards. This approach keeps your systems secure, and your business protected against emerging and ever-evolving cyber threats.