Daily Helpdesk Support and Ticketing
Quick, efficient and always available, our dedicated helpdesk is your first port of call for any IT concerns or issues that may arise. Our ticketing system adeptly tracks every issue ensuring they are seen quickly by the right engineer and aren’t closed until the issue is fully resolved.
Proactive System Monitoring
We are not a passive service, and we don’t sit waiting for the phone to ring – we actively and continuously monitor your IT systems, looking for issues small and large and acting to resolve them before they cause your business any downtime. Efficiency is key in everything we do.
Quarterly Business Reviews
We conduct a thorough review of your IT infrastructure every three months. Both businesses and technology evolve ever more quickly, so regular reviews like this allow us the opportunity to ensure your systems are keeping up with and exceeding your needs as your business grows.
Tech as a Service
Technology leasing is becoming a more popular way to stay ahead of the curve when it comes to IT systems – it’s a way of embracing the latest advancements in tech without the upfront costs. Our tech as a service option gives you the flexibility to keep your systems tailored to your exact needs.
Data Backup and Recovery
Data is the very essence of most modern businesses and keeping it safe is vital. We provide robust backup and recovery maintenance as part of our managed IT services in Coventry, safeguarding your business-critical information against theft, loss and corruption.