IT Support & Services

Managed IT Support Leicester

  • Bespoke support
  • Clear communication
  • Cost effective
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Overview

Free Your Time to Focus on What Matters. Our Fully Managed IT Support Services Make Every Day Simple.

If your current managed IT support service is causing more issues than it solves, it’s time to change. At Bold IT, we believe in creating a proactive partnership beyond just fixing day-to-day problems where we work alongside you to create IT strategies for the future too.

We hear from hundreds of companies that are disappointed with their current IT support company, and hundreds more that understand that the most cost-effective way to keep their IT needs at the cutting edge is to partner with experts like Bold IT. For over 30 years we have been providing accredited, certificated and award-winning business IT support in Leicester. Read on to discover more or, if you’d rather have a chat, get in touch with us at your earliest convenience.

Reasons To Switch Your Managed IT Support Company

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  • Little To No Support

    If you’re not getting consistent and always available IT support for your business, it might be time to ask yourself: why not? Timely and efficient resolution to IT issues is crucial to keep your company running smoothly, and our business IT support for Leicester is up to the task.

  • Inflexibility and Scalability Issues

    If your IT people have ever told you ‘we don’t cover that’, there should be cause for concern. Being flexible and scalable is one of the most important things to look for in an IT support service. If your IT engineers can’t evolve their service with your business, they’re just holding you back.

  • Unpredictable Billing

    If your IT spending is fluctuating from month to month because your current support company isn’t transparent about costs, you’re not alone. That’s why at Bold IT, our clear billing structure is designed to align with your budget, giving you, and your accountants, peace of mind.

  • Lack Of Strategic Planning

    Your investment in IT support services should help to drive your business forward. If your current situation is lacking any return on your investment, Bold IT’s proactive approach to IT support and your long-term business goals should be music to your ears. ‘Good enough’ isn’t good enough.

  • Failure To Keep Up with Industry Trends

    The technology world is a fast-evolving one, and it takes a lot of effort to keep your business ahead of the curve. If your current IT support company isn’t working hard enough to keep you on top of the latest industry advancements, maybe it’s time to switch to IT support in Leicester that will.

  • Frequent Downtime

    Downtime will severely affect your business. At Bold IT, we work to minimise disruptions by monitoring your systems and keeping your software and hardware up to date. Our proactive monitoring and maintenance ensure your operations remain smooth and efficient.

Here’s Why You Should Choose Our IT Support Services

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  • Proactive Approach

    A great IT support team should always be proactively looking for issues and staying ahead of them before they impact your business. At Bold IT, our IT support for Leicester businesses includes anticipating future challenges and issues and implementing solutions in good time, keeping your operations running smoothly and efficiently.

  • Effective Communication Skills

    It sounds so obvious, but clear and effective communication is absolutely key. Strong communication is at the very core of our service and we make sure that all our interactions with you are straightforward and jargon-free. Our expert advice will keep you informed and involved and make complex IT issues easy to understand.

  • Strategic Alignment

    IT support should not be an ‘off the shelf’ service – every business is different and so too are their IT needs. We go to great lengths to ensure we align with your business goals, crafting a bespoke strategy that both solves immediate issues and also drives your long-term growth and success.

  • Continuous Improvement

    Can you honestly say your current IT services company works continuously to keep you at the cutting edge? At Bold IT we stay ahead of the latest advancements in the tech world and refine and evolve our services to support and enhance your shifting business needs.

  • Cyber Security Focused

    Protection against cyber-attacks has never been more important, nor more difficult. Our Leicester IT support services include comprehensive cyber protection strategies, from regular security assessments to the implementation of advanced defence mechanisms, ensuring your business data is always safe and secure.

  • Disaster Recovery Plans and Security Expertise

    Businesses should always prepare for a swift recovery in the event of a disaster. With our robust backup solutions and IT recovery expertise, we can ensure your critical data and systems can be quickly back up and running, minimising downtime and protecting your business continuity.

Transform Your IT Approach With Our Comprehensive Guide Now

Changing your IT support company, or hiring your very first one, isn’t a decision to be taken lightly, and we fully understand that. To further help you decide, we’ve written this in-depth guide to why Bold IT are the leader for business IT support in Leicester and you can download it here. If you’d prefer to talk to us, please book a meeting – we’d be delighted to meet you.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

Empowering Businesses with Managed IT Support in Leicester

Whether you’re a small startup or a large corporation, our business IT support in Leicester is designed around you to provide expert technology solutions tailored to your unique challenges. The effectiveness of our award-winning, certified services is evident in our partner success stories.

Daily Helpdesk Support and Ticketing

Our efficient helpdesk and ticketing system ensures a quick response to your issues from our expert engineering team – your employees can simply report their issue right from their PC desktop, and can also contact us through Microsoft Teams, by email and by phone too – whichever you prefer.

Proactive System Monitoring

We don’t sit around waiting for issues to show themselves, we proactively monitor your IT systems to get ahead of any potential issues before they escalate. There is no better way to ensure your business is protected from unnecessary interruptions and needless downtime.

Quarterly Business Reviews

Every quarter, we conduct comprehensive reviews of your entire IT infrastructure. This regular evaluation – all part of our business IT support in Leicester – ensures that we are keeping our services aligned with changes in your business’s needs and keeping you ahead of the competition.

Tech as a Service

Aging equipment and out of date software can really hold your business back, but the costs of upgrading can also be prohibitive. With tech as a service, you can lease the latest equipment rather than buying it outright, enabling you to keep pace with the rapid development of technology.

Data Backup and Recovery

Our data backup and recovery services, integral to our IT support in Leicester, provide robust protection against data loss. We ensure your critical business data is safely backed up and easily recoverable, safeguarding your operations against unexpected disruptions.

Don’t Just Take Our Word For It

We’ve provided high-quality, award-winning managed IT support services to lots of happy customers. Here’s what a few of them had to say about working with us.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Sectors We Serve in Leicester

Our adaptability allows us to provide our comprehensive IT support services in Leicester across any business sector. From financial services providers and manufacturers to law firms and educational institutions – and everything in between – we have the experience to align our solutions with the unique challenges and business goals of your company.

Financial Service Providers

Maintaining compliance with stringent regulatory standards is a top priority for financial service providers, which is why our tailored services include advanced digital security measures, continuous compliance monitoring and robust financial data protection. Trust and integrity are crucial to this sector and our services are designed to protect yours.

Manufacturers

The manufacturing industry has been getting ever-more reliant on cutting-edge technology – efficient and secure IT systems are now paramount in most processes. As well as the latest technological advancements and robust cybersecurity, our support services cater to the unique needs of manufacturers, minimising downtime and enhancing productivity with support for IoT devices and predictive maintenance.

Law Firms

Our IT support services for law firms are laser focused on ensuring the utmost security and compliance with the high bar of legal industry standards. We fully understand how important confidentiality and data protection are and help safeguard your sensitive information so you can concentrate on serving your clients with confidence and peace of mind.

Education

Educational institutions need dependable and secure IT systems to support effective teaching and manage sensitive student and staff information. Bold IT provides highly tailored IT support to meet the specific needs of educational settings, enhancing both teaching and administrative functions while ensuring data security.

Business IT Support in Leicester | Frequently Asked Questions

As you’ve seen from our reviews, we have some very happy clients, but we know you’ll have some questions about our services. We’ve answered some of the more common ones here, and you may also find answers in our brochure.

  • What types of businesses are best suited to managed IT support?

    Whether you’re the budding entrepreneur of a start-up or running a large-scale operation, our managed IT support services provide a technology backbone. Our services are a perfect fit for any sector, with flexible solutions that grow as you do. We’ve got your tech needs covered, so you can focus on what you do best.

  • How does the onboarding process work for business IT support in Leicester?

    Joining our tech family starts with a thorough analysis of your current IT setup. We’ll go through everything with a fine-tooth comb, allowing us to then craft a strategy that fits perfectly with your business and ambitions. We’re all about making the transition smooth and disruption-free.

  • What is your average response time for support requests?

    It’s fast – one of our support engineers will be working on your inquiry as soon as possible. You won’t be waiting hours or even days for a response and resolution, you’ll also have full access to our online support portal where you can report and track your requests.

  • How do you handle software and hardware updates to keep our systems current and secure?

    We always schedule our updates to minimise disruption to your business and, while this will be different for each business who partners with us, we’ll always work to ensure our solution for vital updates and installations is approved by you. We won’t just keep your IT infrastructure up to date but will also keep you fortified against the latest cyber threats.

  • Is training available for staff when new technologies implemented through your IT support in Leicester?

    Absolutely – it’s an integral part of how we operate. Any IT services supplier that doesn’t do this is likely doing the bare minimum of work and should be avoided. At Bold IT, supporting your business and staff with new software and hardware integration is all part of the service.

  • What steps do you take to ensure business continuity in case of a system failure?

    Robust, proactive planning. We implement regular data backups and efficient disaster recovery protocols to swiftly restore your operations. Our focus is on minimising downtime and ensuring that, even in adverse situations, your business’s critical functions continue seamlessly.