IT Support & Services

Managed IT Support Solihull

  • Bespoke support
  • Clear communication
  • Cost effective
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Overview

Is Your IT Taking Up Too Much of Your Time? Focus on What Matters with Bold IT’s Fully Managed IT Support Services.

You don’t need us to tell you that running a successful business in this day and age requires more than just efficient operations – a strong, dynamic IT infrastructure is absolutely essential too. With Bold IT as your partner, you can free your time to focus on what really matters in your business.

With over 30 years of experience in this challenging, ever-shifting industry, we have the expertise to bring world class, cost-effective and bespoke IT solutions to your business, freeing you from the complexities of IT and allowing you to concentrate on driving your business forward.

Our comprehensive managed IT support aims to simplify your IT, enhancing efficiency and positioning your business for further success. Explore the features of our IT support in Solihull or get in touch with us to discuss how we can tailor our services to solve your unique IT problems.

Why You Need to Switch Your IT Service Provider

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  • Limited Support and Communication

    If you feel neglected by your current IT support company in Solihull, with unfulfilled promises and next to no communication, it’s probably time to cut your losses and find a more reputable partner. At Bold IT we understand how vital communication is, not to mention being reliable in actually addressing your IT needs.

  • Outdated Technology

    There’s no two ways about it – not keeping your IT infrastructure up to date will hold back your business. If your current supplier has left you languishing with outdated systems and software, it’s time to embrace the cutting-edge solutions Bold IT can provide, bringing your business optimal performance and security in line with the latest industry standards.

  • Hidden Costings

    Businesses need to know what their monthly expenditure will be, and an IT company that springs unexpected costs and extra charges on you will do nothing for your accountant’s happiness! It’s a serious sign for concern, which is why our transparent costings eliminate hidden expenses and tell you in plain English the services you’re receiving and what you’re paying for them.

  • No Strategy Planning

    IT support means more than just fixing daily issues. If you think your IT company are sitting and waiting for the phone to ring, consider switching to Bold IT. We deliver an altogether more strategic approach, integrating IT planning with your current and future business goals. Your technology should always support and enhance your overall objectives. We are always working for you.

  • Lack of Innovation

    If your current IT support company is falling behind in adopting new industry technology and best practise advancements, your business will be at a serious disadvantage. Innovation is key in IT, it’s a fast-moving sector and your business needs to partner with an IT support company that can provide innovative solutions and keep your business competitive.

  • Security Concerns

    You’ll have seen in the news that cyber criminals are getting more nefarious in their efforts to threaten your digital security. If your current IT provider doesn’t prioritise cybersecurity, then your systems could be wide open to attack. Bold IT understands the importance of robust security measures and staying up to date in safeguarding your systems against advanced cyber threats.

Here’s Why You Should Try Our IT Support in Solihull

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  • Great Communication and Responsiveness

    We’re proud of our clear, jargon-free updates and our open approach to IT support. The Bold IT team is dedicated to swift responsiveness and action to resolve any IT issues that arise when your business is operating at full efficiency. We honestly believe we offer the best IT support in Solihull, but all that means nothing if what we do isn’t effectively communicated to you.

  • IT Expertise

    Experience really matters when it comes to IT support, and we have over 30 years under our belts. But we don’t just rely on our past experience, we work hard to stay ahead of the game, learning about the latest developments and always ensuring that your business benefits from innovative solutions. Our job is to keep your business at the forefront of advancements in tech.

  • Scalability and Flexibility

    Off-the-shelf, cookie cutter solutions are a sure sign of an amateur in the IT support field. The pros know that every business is unique and that their IT services should be unique too. We go the extra mile to ensure that our IT support is helping drive your business goals. Whether you’re a startup or well established, our services adapt to support and advance your business.

  • Cost Transparency

    You should never have to fight to find out the true cost of your IT support services. Our straightforward, transparent cost structure eliminates hidden fees, providing you with a breakdown of the services you receive and their costs. We wouldn’t be a leading IT support company in Solihull if we weren’t clear about our pricing.

  • Technology Advancements

    Staying up to date with the very latest advances in such a fast-moving field is tough enough when it’s your sole focus, much more so when it’s one of many facets you’re trying to stay on top of. By partnering with Bold IT all these worries evaporate, as it’s our job to keep your business at the forefront of the industry – secure, competitive and prepared for the future.

  • Disaster Recovery Plans

    “If you fail to plan, you plan to fail,” so goes the business proverb, and every business needs a disaster recovery plan. When it comes to your IT systems, Bold IT have you covered with a proactive approach that safeguards your network from cyber threats and ensures the swiftest recovery of your critical data in the event of any security breaches.

Kickstart Your IT Strategy with the Best IT Support Company in Solihull

Wherever it’s coming from, bad IT will hold your company back. When you choose Bold IT for your IT support in Solihull, you’re not getting a contractor, you’re gaining an experienced partner who cares as much about the future of your business as you do. To show you we mean it, we’ve compiled a complete IT services guide that you can download below. We’re serious about our IT services, so if you’d like to talk to us directly, please book a meeting with us.

Bold IT Support Services Buyers Guide Front Cover image for download
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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

The Benefits of Our Managed IT Support in Solihull

You only have to look at our success stories to see the benefits Bold IT brings to the companies we partner with. Our award winning, certified IT support for Solihull businesses brings you expertise, innovation and a proactive mentality to your unique IT requirements.

Daily Helpdesk Support and Ticketing

A vital service of any IT service partner is the prompt and efficient resolution of day-to-day IT issues that may arise. Our simple ticketing system means every issue raised is fully tracked by our experts and whether big or small, is swiftly addressed by the right engineer.

Proactive System Monitoring

Say goodbye to your downtime worries with our proactive system monitoring. We actively and continuously monitor your IT systems, identifying and resolving potential issues before they impact your business. The efficiency of your IT infrastructure is in safe hands with Bold IT.

Quarterly Business Reviews

As part of our commitment to open and honest communications with our partners, we conduct a thorough review of your entire IT system every three months and report back with any questions and concerns we may have. This helps us keep our services aligned with the direction of your business.

Tech as a Service

The pace at which technology changes is rapid at the best of times, but constantly investing in new hardware to stay at the cutting-edge of innovation isn’t the only option. With tech as a service, you can lease the equipment instead, making it easier to stay up to date without the upfront costs.

Data Backup and Recovery

Safeguard critical business data with our robust backup and recovery services. Your data is invaluable, and we ensure it is always securely backed up and easily recoverable in the event of unforeseen disruptions. Can your current IT support company in Solihull say the same?

Don’t Just Take Our Word For It

We’ve provided high-quality, award-winning managed IT support services to lots of happy customers. Here’s what a few of them had to say about working with us.

Paul Reid

22/09/2023

As a Director of a company with circa 50 employees, changing our IT partner was a big decision and not one that we wanted to have to repeat again. With the reliance on IT systems, the need for continuity of services was at the forefront of our minds. Having met with a fair few companies i have to say that i am 100% sure that i have made the right decision and partnered with a company in Bold IT that are friendly, responsive, proactive and very much forward thinking. The transition has been seamless and communication along the way exceptional. I am confident that Bold IT will help drive us forward as a company and help us achieve what we want to in the future.

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Svenja Keller

25/08/2023

Great customer service – very responsive and helpful.
Bold IT provides me with peace of mind – that my IT is secure and that I can access fast and effective support as and when I need it.
A must for every business owner!

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Loki Hinton-Bowen

14/09/2023

Awesome company, they don’t baffle you with technical jargon and communicated exactly what we needed, what we didn’t need and what they advised as optional. Service was quick and tidy and has saved us a tonne of technical issues and headache! Would definitely recommend

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Tom Hamilton

09/11/2022

Having recently switched to Boldmere IT from managing our own IT for our practice there are two things that stand out the price and the service.

The price is brilliant and really isn’t huge for the amount that it covers. The service is second to none and when something needs to be done it is done straight away.

From the initial phone call to the onboarding and the day to day use the team at Bold IT are second to none. We are now finding that there are no worries for the IT in the office now as there is someone on hand to help when needed; Jack and the team have been absolutely spot on from the start and long may our business relationship continue!

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Louise Forrester

18/08/2022

Bold IT are a fantastic company. They have come to our rescue immediately when we have had major problems and supported us throughout. They are an example of what a good company should be like in terms of professionalism, knowledge and customer service. We would never hesitate to recommend Bold IT to anyone.

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Rachel Partridge

26/08/2022

We onboarded with Bold I.T after running into multiple issues with our previous I.T provider.

Even with the lack of a handover, Bold I.Twas able to migrate us into the cloud and has given us incredibly high levels of support ever since.

As a fast-growing, dynamic law firm, we are delighted to have an I.T company that shares our vision and can ensure our growth continues.

Vienna Kang Advocates

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Amanda Hodder

21/11/2023

I can honestly say it is a pleasure to work with the team at Bold IT and can confidently say they are an outstanding IT partner. Their professionalism sets them apart, delivering top-notch services with a keen understanding of our business needs. The team at Bold IT go above and beyond, offering unwavering support and guidance. Their responsiveness and helpful attitude make them a valuable asset for any organisation seeking reliable IT solutions.

Bold IT have committed to providing our schools with the very best technology available and ensuring all schools comply and meet the DFE Standards.

I highly recommend Bold IT.

A huge thank you to Steven as you have supported me greatly. I’m actually becoming an IT wiz! Maybe not.

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Bold IT: Serving a Variety of Business Sectors in Solihull

If you’re struggling to stay on top of your IT systems and obligations, or your current IT support partner is not up to the task, Bold IT can help you unlock the full potential of your business. We work across many sectors and never do anything less than provide fully bespoke IT support solutions.

Manufacturers

With the manufacturing sector, minimising downtime and maximising efficiency are often at the top of the IT agenda. We provide support for IoT devices, data analytics and predictive maintenance, among many others, always embracing the latest technology and cybersecurity measures to keep your business at the bleeding edge of your sector.

Law Firms

Confidentiality is non-negotiable in the legal sector, requiring specialised IT support that is fine-tuned to the very highest standards of data security. With our understanding of compliance obligations and the latest advancements in cybersecurity protection, Bold IT can keep you protected while you focus on serving your clients with confidence.

Financial Services

Advanced security measures and continuous compliance monitoring are just two of the vital services we provide for the financial services sector. The vigorous defence of financial data is a key pillar for your reputation and the trust of your clients – and we treat it with nothing less than the very best safeguarding solutions.

Education

Educational institutions benefit from Bold IT’s highly customised IT support, creating a secure and efficient digital environment. Our solutions cater to the specific needs of modern education, enhancing teaching methods and safeguarding sensitive student and staff data. Trust us to ensure you can provide a seamless and productive learning experience.

Solihull Managed IT Support | Frequently Asked Questions

Finding your ideal IT support services partner can take a lot of time, research and questions – so we’ve compiled a list of the most regular queries we receive to help you. You’ll find even more information on our expert advice if you download our comprehensive catalogue too.

  • Can you provide remote IT support, or do you have technicians located in Solihull for on-site assistance?

    Our comprehensive IT support in Solihull includes both remote assistance and on-site support by our skilled engineers. Our world-class IT engineering hub is located in Tamworth, just half an hour up the M42, and we can be with you in Solihull rapidly should an on-site visit be essential.

  • What services are included in your managed IT support package?

    In short, our IT support in Solihull encompasses a wide range of services that can be tweaked and tailored to meet your unique business needs. These include 24/7 system monitoring, proactive issue resolution, robust cybersecurity measures, cloud solutions and strategic planning to keep our services in line with your business goals. You can find out much more on this page.

  • Are your IT support services available to businesses of all sizes in Solihull?

    They certainly are. Whatever the size of your business, our myriad solutions ensure that you receive the perfect level of business support for your requirements. Another benefit of partnering with experts like us is that as your business grows, we can effortlessly scale up with you.

  • Are there any specific cybersecurity threats or challenges that you address in your managed IT support services?

    From malware and phishing attacks to data breaches, we implement robust security measures to safeguard your IT infrastructure. Cyber crime is always moving and evolving, so we move and evolve too, staying as far ahead as we can and ensuring that any new methods are identified and protected against quickly. With continuous monitoring, prompt threat detection and strategic security measures to ensure comprehensive protection against evolving cyber threats, we’re as robust as we can possibly be in this area.

  • How do you stay updated on regulation and compliance requirements that may affect businesses?

    Staying up to date on the regulations and compliance of the sectors we provide our services to is a critical facet of our service. We closely monitor industry-wide changes, evolving legal frameworks and compliance standards that impact the businesses that we partner with to ensure that our managed IT support in Solihull aligns seamlessly.

  • What level of expertise do your technicians and engineers have? Are they certified?

    Our technicians and engineers are skilled, certified professionals, holding recognised certifications in key areas such as Cyber Essentials Plus and Microsoft Azure Partners for infrastructure and cloud solutions. You can rest assured that our team are committed to continuous learning, ensuring they stay at the forefront of the industry. You shouldn’t settle for anything less.