The Challenge
Grove Tompkins Bosworth has been a client for almost ten years, and both companies have built a very close working relationship.
We have undertaken many projects for them during this time, such as installing new servers, desktops, and migration from an on-premises exchange mail server to Office 365.
Grove Tompkins Bosworth wanted a system that would allow us to respond to issues quickly without disrupting staff members working where possible and also to be able to log tickets to our helpdesk without the need for phone calls to our office.
The Solution
- Install our remote monitoring and management software “RMM” on all client endpoints.
- Integrate the software to our inhouse ticketing system.
- Train staff members on how to use the software and generate tickets.
The first step to install our RMM software on Grove Tompkins Bosworths systems was to run the installation via their active directory server using the RMM’s built-in network discovery tool.
The RMM allows us to see all network “nodes” at our client’s premises and actively install the monitoring agent on the company’s endpoints, enabling a smooth and seamless rollout.
We use this platform to deliver premier monitoring and management services of their technology assets, providing better service and significantly reducing any potential for downtime or disruptions to their operations.
The Benefit
The implementation allows Grove Tompkins Bosworth to get actionable insights into their IT assets.
We know better than anybody that technology isn’t only an asset. It’s a significant investment for an organization. By leveraging our RMM software, we have been able to arm Grove Tompkins Bosworth with the insight they need to see how these assets are performing and empower them to make fact-based decisions to optimise their technology investments.
When a particular issue or scenario arises, we are on top of it immediately and can give it the focused attention necessary to minimise any disruption.
RMM enables us to remotely support any device, from any location, within moments—we don’t need to be onsite to fix issues or errors. With instant and remote access from anywhere, we can run scripts and execute tasks, even after business hours if necessary, to avoid disruption. In addition, we can program the system to automatically fix commonly encountered issues with zero interruption to anyone in their business with automated remediation capabilities.
