Efficiency, Security, Reliability

ServiceMaster

  • Hybrid Environment Design
  • 90% Uptime Increase
  • Flexible IT Scaling
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Cloud Migration

ServiceMaster Mercia provides professional regular contract cleaning solutions for both Private and Public Sector clients and has a great deal of experience & expertise in both public and private sectors.

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About The Project

ServiceMaster Mercia cleans over 140 offices, medical centres, schools, and warehouses buildings across the East and West Midlands, employing over 300 cleaning staff; this experience and expertise make ServiceMaster Mercia an unmatched contract cleaning solution.

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24/7 Support

Offer round-the-clock technical support to ensure that clients can resolve issues and maintain productivity at any time.

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Certifications

Industry certifications and partnerships with leading technology providers.

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Disaster Recovery

Offer robust disaster recovery plans and backup solutions to ensure data security and business continuity.

The Challenge

ServiceMaster approached us with a straightforward I.T Infrastructure in place. They required an I.T Service provider that would design and implement a fully scalable hybrid working environment for their business. They were running their custom software off a server that was located on-premises. Both ServiceMaster and ourselves knew this was not an ideal solution as it limited access to employees that were not based within their offices.

ServiceMaster had also communicated that potential business downtime was a major concern for them. As a result, we completed all the changes via a live migration, with no disruption to their working day.

The Solution

  • Install a new physical server on premises.
  • Configure a virtual terminal server to enable external staff to work remotely.
  • Move all documents and emails to office 365.
  • Complete the migration with no disruption to the day to day business operations.

The first step in the process was to upgrade their old server to a more scalable solution. By doing this, we were able to future-proof the I.T needs of the business so it can grow seamlessly alongside them. Then, once the initial consultation, design, and planning had taken place, we set to work on configuring a fully secure terminal server. We did this to allow the company to run multiple desktop sessions when the staff members logged in via a secure web portal.

To support the company’s cloud-based working further, we migrated all their documents and files to a secure online storage solution via SharePoint online.

We set out a hierarchical file structure to allow ServiceMaster’s senior management team to protect sensitive documents from the other staffing tiers while still having the flexibility to share individual files with staff and others outside the organisation.

The Benefit

Since implementing these solutions, ServiceMaster has seen a 90% increase in uptime to their I.T Infrastructure and a large increase in productivity from their workforce. In addition, they now have the flexibility to add users and scale up their I.T requirements in a fully flexible hybrid working environment, which is vital in today’s climate.

90%

Increase In Uptime

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We have been clients for 4+ years and have a great working relationship with the staff. The response times for support have always been exceptional, from the point of logging a support call through to final fix. We also know we can rely on good business advice. When we had our review meeting with their technical director, and discussed some of the issues and challenges we were facing with a largely remote workforce, They suggested that we move to MS O365 and cloud base data storage. Bold IT completed everything in the background for us with no disruption or downtime to our business. I would have no hesitation in recommending the services of Bold IT.

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Jo Seager
Servicemaster – Director